Support

How can we help?

Questions

Answers, fast.

Press / to search from anywhere on this page.

Getting started

Yes. Joining, matching, messaging and starting projects are free. Pro adds more room for your work on your profile.

iPhone, Android, and desktop apps for Mac, Windows and Linux. One account works everywhere, and your matches, projects and messages follow you.

With your email (we send you a link that signs you in), or with Apple or Google. There’s no password to remember unless you choose to set one.

It helps, but it isn’t required. Add a few images of anything you’ve made, such as sketches, screenshots or photos from a shoot, and your card becomes a showreel.

Matching

You tell us what you bring and what you need. We surface people who need what you bring and bring what you need, then weigh how much time you each have and how far apart you are.

One number that sums up how well you might work together, with the reasons beside it: needs you can meet, a similar pace, hours that overlap. It’s a guide, not a verdict.

Try widening your filters in Discover, adding more skills you bring and need, or allowing remote work. New people join every day, so check back.

Not yet. If you passed on someone by accident, you may see them again later as the deck refreshes.

Projects

Tap Create, describe the idea in a line or two, open the roles you need, and publish. Share the link anywhere: whoever opens it can apply.

Anyone on Collaborators, and anyone with the link, while it’s recruiting, active or completed. Drafts are only visible to you.

People apply to a role with a short note. You see their card and work, and choose who joins. Everyone who joins gets the team room: chat, tasks and milestones.

Account & privacy

In Settings → Privacy, turn off Show me in Discover, Show me in search, or Public page. Each works on its own.

Write to us from the address on your account and tell us the new one. We’ll confirm both before switching.

Settings → Delete account. Your profile is hidden immediately and everything is erased after 30 days. See the Delete account page for all the details.

Safety

No. A conversation only opens when you both say Collab, or when you accept someone onto your project.

Tap ••• on their profile, message or project, and choose Report or Block. They’re never told who reported them.

A person reviews every report, usually within 24 hours. We may warn, remove content, limit, suspend or ban, depending on what happened.

Still stuck?

Talk to a person.

Real people answer every email, usually within one working day.

General help

Account, sign-in, matching, projects, billing, or anything else.

Safety

Anything urgent, a moderation decision you want reviewed, or a child safety concern.

In the app

Settings has your privacy switches, blocked people, the Community Guidelines, and account deletion.